Negotiation Skills

 The Negotiation Skills course teaches learners the basics of negotiations. Learners will learn about identifying objectives; dealing with the unexpected; researching the people one is negotiating with; establishing helpful negotiation requirements; formulating a plan for agreement; and determining how to deal with different personalities in the work place. 

The course will also cover negotiation styles and how to respond appropriately in certain situations.  In addition, learners will also learn how to gain control in a negotiation by using various negotiation tactics.

This course takes place over a period of four days, for four hours a day. It can be held over 2 full days, but we recommend the 4-day option (Monday – Thursday 9-1), or the 5-day option (Monday - Friday 9-12).


Basic Course Outline:

  •  Demonstrate an understanding of the theoretical aspects regarding negotiation. 
  •  Determine the objectives of the negotiation. 
  •  Develop a negotiation strategy. 
  •  Formulate a course of action.            

Benefits and Outcomes:        

By the end of the course the learner will be able to:

  • Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made
  • Understand what good customer service entails
  • Understand customer needs and having the ability to ask appropriate questions in order to fulfil their needs
  • Work effectively with others as a member of a team, group and organisation
  • Organise and manage oneself and one's activities responsibly and effectively
  • Collect, analyse, organise and critically evaluate information
  • Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion
  • Analyse power relations and develop strategies to deal with this within the negotiation process 
  • Obtain a comprehensive understanding of problems
  • Analyse the objectives and needs of other parties in order to develop a clear picture of their positions
  • Analyse the advantages and disadvantages of different strategies
  • Choose an appropriate strategy based on the best practices of negotiation





Mission statement

SmartWorx Training is a national corporate training provider of English, and guide in business instruction and training. We offer executive training solutions to front and back of house employees.

Our Mission is to empower, train, enhance and cultivate business professionals by providing learners with a platform whereby they have the tools to advance both their careers and social environment, in terms of both commitment and performance. Language and culture both play a vital role in the South African context, on which SmartWorx Training focuses in our courses, through a process that is both enjoyable and enlightening. We strive to have our learners ultimately communicating effectively in the English language by having taken ownership of their career advancement.

About Us

SmartWorx Training is a company that develops and facilitates programmes and soft-skills courses relating to English communication, verbal and written, in the social and business environment. We also offer communication, telephone, time management, presentation, and telephone skills courses.